Refund Policy

We do not offer returns, replacements, or refunds for any reason other than physical damage sustained during shipping. Because most of our products are consumable food items, we cannot accept a product back into stock once it has left our facility, and we are unable to offer refunds for change of mind, taste preference, or similar reasons.

Damaged in Transit

If your order arrives visibly damaged, leaking, broken, or tampered with, we will offer a refund or a replacement for the affected item(s). To be eligible:

• Contact us within 48 hours of delivery.
• Share clear photos or a short video of the damaged product, its packaging, and the shipping label, showing the issue.
• Keep the item and its packaging until your claim is resolved — we may ask you to return it.

To report transport damage, contact us at roshinishomeproducts@gmail.com or +91 95918 96917, with your order number.

Refunds

Once we’ve reviewed your claim and confirmed the damage, we’ll let you know whether a refund or a replacement will be provided. Approved refunds are issued to your original payment method within 10 business days; it can take additional time for your bank or payment provider to post the refund.

If more than 15 business days have passed since we’ve approved your refund, please contact us at roshinishomeproducts@gmail.com.